Current Publication

Product

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- AccuTerm
  
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  - 8.1.2
  - 8.1.1
  - 8.1.0
  - 8.0
- ACUCOBOL-GT
  
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  - 11.0
  - 10.5.1
  - 10.5.0
  - 9.2.5
- Admin for Unix and Windows Servers
  
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  - 4.0
- Advanced Authentication Connector for z/OS
  
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  - 1.2
- Advanced Recall
  
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  - 1.3.2
- Alliance
  
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  - 8.2
  - 8.1
  - 8.0
- Analytics Server
  
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  - 7.2
  - 6.3
- Artix
  
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  - 5.6.4
- Audit and Tracking for Unix and Windows Servers
  
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  - 1.9
- Backup and Recovery Manager
  
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  - 6.4
- C\Prof
  
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  - 1.2
- Catalog Baseline
  
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  - 1.5.01
- Center
  
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  - 8.2
  - 8.1
  - 8.0
- ChangeMan SSM
  
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  - 8.6 Patch 2
  - 8.6 Patch 1
  - 8.6
- ChangeMan ZMF
  
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  - 8.3 Patch 2
  - 8.3 Patch 1
  - 8.3
  - 8.2 Patch 7
  - 8.2 Patch 6
  - 8.2.5
- ChangeMan ZMF Client Pack
  
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  - ChangeMan ZDD
    
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    - 8.3 Patch 1
    - 8.3
    - 8.2 Patch 7
    - 8.2 Patch 6
    - 8.2.5
  - ChangeMan ZMF for Eclipse
    
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    - 8.3 Patch 2
    - 8.3 Patch 1
    - 8.3
    - 8.2 Patch 7
    - 8.2 Patch 6
    - 8.2.5
- Clone and Rename for IMS
  
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  - 1.01
- Cloud Connector
  
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  - 1.2
- CloudFactory
  
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  - 9.5
- COBOL Analyzer
  
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  - 11.0
  - 10.0
  - 9.0
  - 8.0
- COBOL Server
  
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  - 11.0
  - 10.0
  - 9.0
  - 8.0
  - 7.0
- COBOL-IT CitOESQL
  
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  - 4.12
  - 4.11.1
  - 4.11
- COBOL-IT Compiler Suite
  
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  - 4.12
  - 4.11.1
  - 4.11
  - 3.21
- COBOL-IT Developer Studio
  
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  - 4.12
  - 2.2.1
  - 2.1
  - 2.0
- Comparex
  
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  - 8.8 Patch 2
- Consumption Insights for z/OS (z/Trim)
  
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  - 4.0
  - 3.2
  - 3.1.1
- Continuous Modernization Kit
  
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  - Modern Experience (LegaSuite)
    
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    - 10.6.4
    - 10.6.3
    - 10.6.2
    - 10.6.1
    - 10.6.0
    - 10.5.4
    - 10.5.3
    - 10.5.2 and older
      
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      - 10.5.2
      - 10.5.1
      - 10.5.0
      - 10.4.4
      - 10.4.3
      - 10.4.2
      - 10.4.1
      - 10.4.0
      - 10.3.2
      - 10.3.1
      - 10.3.0
      - 10.2.1
      - 10.2.0
      - 10.1.4
      - 10.1.3
      - 10.1.2
      - 10.1.1
      - 10.1.0
      - 8.5.6
      - 8.5.5
      - 8.5.4
  - Rocket API
    
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    - 10.6.4
    - 10.6.3
    - 10.6.2
    - 10.6.1
    - 10.6.0
    - 10.5.4
    - 10.5.3
    - 10.5.2 and older
      
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      - 10.5.2
      - 10.5.1
      - 10.5.0
      - 10.4.4
      - 10.4.3
      - 10.4.2
      - 10.4.1
      - 10.4.0
      - 10.3.2
      - 10.3.1
      - 10.3.0
      - 10.2.1
      - 10.2.0
      - 10.1.4
      - 10.1.3
      - 10.1.2
      - 10.1.1
      - 10.1.0
      - 8.5.6
      - 8.5.5
  - Process Insights
    
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    - 10.6.4
    - 10.6.3
    - 10.6.2
    - 10.6.1
    - 10.6.0
    - 10.5.4
    - 10.5.3
    - 10.5.2 and older
      
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      - 10.5.2
      - 10.5.1
      - 10.5.0
      - 10.4.4
      - 10.4.3
      - 10.4.2
      - 10.4.1
      - 10.4.0
      - 10.3.2
      - 10.3.1
      - 10.3.0
      - 10.2.1
      - 10.2.0
      - 10.1.4
      - 10.1.3
      - 10.1.2
      - 10.1.1
      - 10.1.0
- CopyDecrypt
  
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  - 2.3
  - 2.2.1
- CopyExport Manager
  
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  - 1.3
  - 1.0.2
- CORBA Add-on for Cloud, Containers and Virtual Environments
  
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  - 1.3.0
- CORBA For Cloud-Docker-Virtual
  
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  - 1.2
- CORBA Rest Proxy
  
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  - 1.1
- Cortex
  
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  - 6.7
  - 6.6
  - 6.5
- Corvu
  
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  - 5.40 R02
  - 5.40
  - 5.30 R01
  - 5.30
  - 3.3
  - 3.2
  - 3.1.1
  - 3.1
- Customer Portal
  
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  - Current Version
- Cypress
  
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  - 9.5
  - 9.4
  - 9.3
  - 9.2
  - 9.1
  - 9.0
- D3
  
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  - D3 DBMS
    
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    - 10.4
    - 10.3.4
  - D3 ODBC Server
    
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    - 2.0
  - D3 OpenDB
    
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    - 3.4
  - D3 Oracle Gateway
    
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    - 2.1
  - D3 .NET API
    
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    - 2.1.0
  - D3 Java API
- DASD Backup Supervisor
  
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  - 2.5.1
  - 2.5
  - 2.4.2
- Data Express
  
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  - 4.0 WP30 - 31
  - 4.0 WP29
  - 4.0 WP28
  - 4.0 WP26
- Data Gateway
  
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  - 1.1
- Data Intelligence
  
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  - becubic
    
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    - 10.02
    - 10.0.1
    - 10.0.0
    - 9.9.1
    - 9.0.0
    - 8.8
    - 3.2
    - 1.3.1
  - Buses
    
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    - Rochade Bus for ARIS BI
    - Artsbus
    - CMBUS
    - DB2bus
    - ER Studio
    - Erwinbus
    - Imsbus
    - Oracle Designer Bus
    - Pwrdesbus
    - Rational Data Architect Bus
    - RDABUS for InfoSphere
    - Rochadebus
    - Rosebus
  - Common Analysis Engine
    
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    - 10.02
    - 10.01
    - 10.0.0
    - 9.9.3
    - 9.9.2
    - 9.9.1
    - 9.0
    - 8.8
    - 8.2
    - 8.1
  - Compatibility and Installation Guides
    
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    - Current Version
  - Data Intelligence Explorer
    
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    - 1.1
    - 1.0
  - EDI Web Applications
    
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    - 10.03
    - 10.02
    - 10.01
    - 10.0
    - 9.9.2
    - 9.9.1
  - Metability
    
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    - 4.75
    - 4.74
    - 4.73
    - 4.72
    - 4.7.1
    - 4.7
    - 4.2.7
  - Rochade
    
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    - 10.03
    - 10.02
    - 10.01
    - 10.0
    - 9.x
    - 8.92
    - 7.x
    - 3.x
    - 2.x
    - 1.x
  - Scanners
    
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    - Assembler
    - Azure Data Factory
    - Azure SQL Database
    - Business Objects
    - Customizable ETL Framework
    - Cloudera Navigator
    - Cobol
    - Cognos
    - Databricks Unity Catalog
    - Data Replicate and Sync
    - DataStage
    - DB2
    - Greenplum
    - Git
    - Glue
    - HDFS
    - Hive
    - Informatica
    - Java
    - Kafka
    - Microstrategy
    - MongoDB
    - MVS
    - MySQL
    - Oracle
    - Parquet
    - PL SQL
    - PL/I
    - PostgreSQL
    - PowerBI
    - Python
    - Redshift
    - Rochade Reconciliation Toolkit
    - S3
    - Snowflake
    - SQL Server
    - SQL Server Analysis Services
    - SQL Server Integration Services
    - SQL Server Reporting Services
    - Sybase
    - Tableau
    - Teradata
    - UDB
- Data Recovery Manager
  
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  - 1.1
- Data Replicate and Sync (BOS)
  
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  - 7.0
  - BOS-complement
    
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    - 1.5
  - BOS-help
    
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    - 1.8
  - BMS-Scan_Utility (BOS)
    
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    - 1.2
  - BOS-Skip
    
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    - 1.4A
  - tcVISION (BOS)
    
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    - 6.1
  - tcACCESS (BOS)
    
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    - 7.0
    - 8.0
    - 9.0
  - tcExpress (BOS)
    
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    - 2.2
- Data Virtualization
  
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  - 2.1 (2023)
- Databridge
  
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  - 7.1
  - 7.0.1
  - 7.0
- DataEdge
  
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  - 1.0
- DBOL
  
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  - 15.2
  - 15.1
  - 15.0
- DBTools
  
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  - 4.6.2
  - 4.6.1
  - 4.5.0
- Device Adapter Pack
  
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  - 1.8.4
  - 1.8.3
  - 1.8.2
- DevOps (Aldon)
  
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  - Compatibility Guides
    
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    - Current Versions
  - 2E link
    
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    - 11.2
    - 11.1
    - 10.5
    - 10.4
    - 4.2
    - 4.1
  - Analyzer
    
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    - 4.2E
    - 4.2D
  - AS/SET link
    
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    - 11.1
    - 10.5
    - 10.4
    - 10.3
    - 10.2
    - 3.9
    - 3.8
    - 3.7
    - 3.6
  - Community Manager
    
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    - 11.6.14
    - 11.6.12
    - 11.6.11
    - 11.6.05
  - DevOps core for Enterprise (RDOe/LMe)
    
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    - RDOe 11.2
    - RDOe 11.1
    - RDOe 10.5
    - RDOe 10.4
    - RDOe 10.3
    - RDOe 10.2
    - LMe 6.7
    - LMe 6.6
  - DevOps core for IBM i (RDOi/LMi)
    
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    - RDOi 11.2
    - RDOi 11.1
    - RDOi 10.5
    - RDOi 10.4
    - RDOi 10.3
    - RDOi 10.2
    - LMi 8.6
    - LMi 8.5A
    - LMi 8.5
    - LMi 8.4
    - LMi 8.3A
    - LMi 8.3
  - DevOps extension for VS Code
    
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    - 11.2.1
    - 11.2.0
    - 11.1.0
    - 10.5.1
    - 10.5.0
    - 10.4.0
    - 10.3.1
    - 10.3.0
    - 10.2.2
    - 10.2.1
  - DevOps portal (RDOp)
    
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    - 11.2.0
    - 11.1.0
    - 10.5.0
    - 10.4.0
    - 10.3.1
    - 10.3.0
    - 10.2.2
    - 10.2.1
    - 10.2.0
    - 10.1.3
    - 10.1.1
    - 10.1.0
  - DevOps test (RDOt)
    
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    - 11.2.0
    - 11.1.0
    - 10.5.0
    - 10.4.0
    - 10.3.1
    - 10.3.0
    - 10.2.2
    - 10.2.1
    - 10.2.0
    - 10.1.3
  - Eclipse plug-in
    
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    - 11.2.1
    - 11.2.0
    - 11.1.0
    - 10.5.0
    - 10.4.0
    - 10.3.0
    - 8.2.801
    - 8.2.800
    - 8.2.701
    - 8.2.700
    - 8.2.600
    - 8.2.500
  - Harmonizer
    
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    - 6.0b
  - Jenkins plug-in
    
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    - 11.2.0
    - 11.1.0
    - 10.5.0
    - 10.4.0
    - 10.3.1
    - 10.3.0
    - 10.2.2
    - 2.1.1
    - 2.1
    - 2.0
  - Jira Plugin
    
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    - 11.2.0
    - 10.5.0
    - 10.4.0
    - 10.3.1
    - 10.3.0
    - 3.0
    - 2.0
  - LANSA link
    
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    - 11.2
    - 11.1
    - 10.5
    - 10.4
    - 10.3
    - 10.2
    - 6.6
    - 6.5
    - 6.4
    - 6.3
  - LMe Security Server
    
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    - 2.3B
    - 2.3A
  - Ops Portal
    
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    - 3.5.1
    - 3.5
    - 3.4
  - Report Manager
    
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    - 1.8.4
    - 1.8.3
    - 1.8.2
    - 1.8
- Discover
  
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  - 1.6 MR7
  - 1.6 MR6
  - 1.6 MR5
  - 1.6 MR2
- Doc2Print
  
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  - 3.0
  - 2.10
  - 2.9
  - 2.8
- DOCU/TEXT
  
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  - 8.1
  - 8.0
- DR/Xpert
  
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  - 2.2.4
  - 2.1.2
- DR/Xpert GUI
  
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  - 2.1.2
- E2E
  
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  - 6.1
- EDX Enterprise and EDX Connect
  
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  - 5.1.3
  - 5.1.2
- EDX SaaS
  
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  - 6.12.0.0
  - 6.11.0.0
  - 6.10.0.0
  - 6.9.0.0
  - 6.8.2.0
  - 6.8.1.0
  - 6.8.0.0
  - 6.7.1.0
  - 6.7.0.0
  - 6.6.0.0
  - 6.5.0.0
  - 6.4.0.1
  - 6.4.0.0
  - 6.3.3.1
  - 6.3.3.0
  - 6.3.2.1
  - 6.3.2.0
  - 6.3.1.0
  - 6.2.2.1
  - 6.2.2.0
  - 6.2.0
- Encore
  
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  - 8.2
  - 8.1
  - 8.0
- Entact
  
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  - 4.5
  - 4.4.1
  - 4.4
- Enterprise Analyzer
  
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  - 11.0
  - 10.0
  - 9.0
  - 8.0
- Enterprise Developer
  
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  - 11.0
  - 10.0
  - 9.0
  - 8.0
  - 7.0
- Enterprise Orchestrator
  
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  - 4.6.1
  - 4.5.2
  - 4.5.1
  - 4.4.3
  - 4.4.2
  - 4.4.1
  - 4.3.2
  - 4.3.1
  - 4.3.0
  - 4.2.1
  - 4.2.0
  - 4.1.0
- Enterprise Scheduling Console
  
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  - 1.2.0
  - 1.1.2
  - 1.1.1
  - 1.1.0
  - 1.0.1
- Enterprise Server
  
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  - 11.0
  - 10.0
  - 9.0
  - 8.0
  - 7.0
- Enterprise Test Server
  
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  - 11.0
  - 10.0
  - 9.0
  - 8.0
- EOS 360
  
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  - EOS Access
    
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    - 4.1.0.0
    - 4.0.0.0
    - 3.2.0.0
    - 3.1.2.0
    - 3.1.1.0
    - 3.1.0.1
    - 2.2.4
  - EOS 360 Cockpit
    
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    - 2.0
  - Doc2Mail
    
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    - 2.0
  - EOS Server for Windows and Unix
    
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    - 2.4
    - 2.3
    - 2.2
  - EOS for z/OS servers
    
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    - 2.3.0
    - 18.0
    - 16.0
- EOS Legacy
- Eurex-c
  
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  - 6.4.2.0
  - 6.4.1.0
  - 6.4.0.0
  - 6.3.1.0
  - 6.3.0.0
  - 6.2.0.6
  - 6.2.0.0
  - 6.1.3
  - 6.1.2
- Exceed 3D
  
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  - 15.0.7
  - 15.0.6
- Exceed Desktop
  
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  - 16.1
  - 16.0
  - 15.0.8
- Exceed Power Suite
  
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  - 15.0
- Exceed TurboX
  
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  - 12.5.4
  - 12.5.3
  - 12.5.2
  - 12.5.1
- Exceed XDK
  
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  - 15.0.8
  - 15.0.5
  - 15.0.3
- Existing System Workbench
  
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  - 8.2
  - 8.1
  - 8.0
- Extra! X-treme
  
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  - 9.7
  - 9.6.1
  - 9.6
- Fast Access
  
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  - 8.0.3
  - 8.0.2
  - 8.0.1
- Fast Audit
  
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  - 10.4
- FlashCONNECT
  
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  - 3.9
- Folio
  
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  - 4.13.0.0
- Global View for Unix and Windows Servers
  
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  - 1.4
  - 1.3
  - 1.2
- Host Access for the Cloud
  
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  - 3.2.0
  - 3.1.1
  - 3.1.0
  - 3.0.0
  - 2.7.0
- Host Access Management and Security Server
  
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  - 14.2.0
  - 14.1.1
  - 14.1.0
  - 14.0.0
  - 12.8.0
  - MSS-Security Proxy Add-On and MSS-Advanced Authentication Add-On
    
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- HostExplorer
  
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  - 15.0.8
- HSM Report Manager
  
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  - 10.3
- iCluster
  
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  - 9.4.1
  - 9.4.0
  - 9.3.1
  - 9.3.0
  - 9.2.1
  - 9.2.0
  - 9.1.1
  - 9.1.0
  - 8.4.2
  - 8.4.1
  - 8.4
  - 8.3.2
  - 8.3.1
  - 8.3
  - 8.2
  - 8.1
- INFO/X Enterprise
  
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  - 3.6.1
  - 3.6
  - 3.5
  - 3.4
- InfoConnect Airlines Gateway
  
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  - 3.7
- Infoconnect Desktop
  
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  - 18.0.3
  - 18.0.2
  - 18.0.1
  - 18.0
  - 17.1
  - 17.0
- Infoconnect Enterprise
  
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  - 9.7
  - 9.6.1
  - 9.6
- InfoConnect Enterprise PTR
  
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  - 9.7
  - 9.6
- Intelligent Replication
  
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  - 1.0
- jBASE
  
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  - 6.2
  - 6.1
  - 5.9
  - 5.8
- JCL/PREP
  
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  - 7.5
  - 7.4
- JOB/SCAN
  
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  - 8.2.1
  - 8.1
  - 8.0
  - 7.9
- Journal Manager
  
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  - 1.6
- License Manager
  
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  - 1.3.1
  - 1.2
  - 1.1
- Life Cycle Manager
  
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  - 6.2
  - 6.1
  - 6.0
- Mainstar CR+
  
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  - 7.7
- Maintenance Program
  
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  - 2.2
- Manager Products
  
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  - 2.8.0
  - 2.7.9
  - 2.7.8
- Mobius
  
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  - Audit and Analytics Services
    
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    - 11.3
    - 11.2
    - 11.1
    - 11.0
    - 10.2
  - Content Automation
    
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    - 12.6.1
    - 12.5
    - 12.4
    - 2.1
    - 2.0
  - Mobius for Windows and Linux
    
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    - 12.6.1
    - 12.5
    - 12.4
    - 12.3
    - 12.2
    - 12.1
    - 12.0
    - 11.2
    - 10.1
  - Mobius - ABS
    
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    - 10.1
  - Mobius z/OS
    
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    - 10.1
- Multi-factor Authentication (MFA)
  
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  - 1.3
  - 1.2
  - 1.1
- MultiValue Integration Server (MVIS)
  
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  - 2.3.3
  - 2.3.2
  - 2.3.1
  - 2.3.0
  - 2.2.1
  - 2.2.0
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InfoConnect Desktop Help and How To Guide V17.0 Generic Error - InfoConnect Desktop Help & How To

Generic Error - InfoConnect Desktop Help & How To

InfoConnect Desktop Help and How To Guide V17.0

Created:

Last Uploaded:December 16, 2025 11:28 pm

Last Updated:

Initial Upload:December 31, 2024 10:43 am

tag Infoconnect Desktop

tag 17.0

tag Administrator

tag Getting Started

tag Installation

tag User

Rocket® InfoConnect Desktop (formerly a product of Micro Focus or formerly a product of Open Text) documentation, created before Rocket Software acquired certain products from OpenText, may include outdated references to "Micro Focus" or "OpenText", both of which are trademarks of OpenText or its affiliates. Rocket Software is not affiliated with Micro Focus or OpenText and has since rebranded these products as Rocket® products. You may also encounter outdated links in this documentation. If you do, please contact Rocket Support (support@rocketsoftware.com) for assistance.

Generic Error

Problem: The KDC does not support the preferred encryption types specified in Kerberos Manager.

Solution:Change your list of preferred encryption types to those the KDC supports.

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